Nurit Studio Exchange Policy
Thank you for shopping at Nurit Studio! We want to ensure that your shopping experience with us is as smooth and enjoyable as possible. Please take a moment to review our exchange policy.
Exchange Period:
- You may request an exchange within 14 days of receiving your purchase.
Eligibility for Exchange:
- We accept exchanges for items that are in their original, unworn, and unused condition.
- All tags, labels, and packaging must be in their original condition.
How to Request an Exchange:
1. Contact our customer support team at info@nuritstudio.com or 762-290-9977 to initiate the exchange process.
2. Provide your order number and a clear description of the item you wish to exchange, along with the reason for the exchange.
3. Our team will guide you through the process and provide you with a return shipping label (if applicable).
Return Shipping:
- Customers are responsible for the cost of return shipping, unless the item received is damaged, defective, or incorrect.
- We recommend using a trackable shipping method to ensure the safe return of your item.
Exchange Process:
1. Once we receive your returned item and inspect it to ensure it meets our exchange eligibility criteria, we will process your exchange.
2. If the requested replacement item is available, we will ship it to you promptly.
3. If the replacement item is out of stock or unavailable, we will provide you with alternatives or issue a store credit for the value of the returned item.
Non-Exchangeable Items:
- We do not accept returns or exchanges on the following items:
- Earrings and other pierced jewelry (for hygiene reasons).
- Items that have been worn, washed, or altered.
- Items damaged due to misuse or negligence.
Refunds:
- We do not offer refunds. All exchanges will be processed in the form of store credit or replacement items.
Customer Satisfaction:
- If you have any concerns or questions about your purchase, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.
By shopping at Nurit Studio, you agree to abide by this exchange policy. We reserve the right to make exceptions or amendments to this policy on a case-by-case basis.
Thank you for choosing Nurit Studio, and we look forward to serving you again soon!